If you have any questions regarding your order, please email support@overstocksheetclub.com
Call us: (805) 317-6657
Customer Service Hours: Monday-Friday 10am-5pm PST
RETURNS
Items purchased online may be returned within 14 days of receipt. Due to Covid-19 restrictions, note that items must be unopened, and in new and unused condition or they will NOT be accepted.
Please send items to our facility below:
409 Calle San Pablo
#107
Camarillo, CA 93012
Please include a note with your order number so we can ensure your credit is accurate. A specialist will inspect the package to make sure it is in an acceptable condition.
Returns will be processed within 5-10 business days during non-holiday periods.
FEES
Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. A restocking fee will be assessed on orders. This fee is not to exceed $19.95 and is determined based on how many items were returned. This fee is used to cover a small portion of the loss we incur for the original shipping and handling, time spent gathering the order, time spent inspecting the return, and restocking it in the warehouse.
REFUSAL TO ACCEPT
We cannot cancel an order that is in transit. Please contact us for return instructions after it has been delivered.
Please note: If the shipment is refused, then the original shipping cost + cost of the return, will be deducted from your refund. A restocking fee will also be applied.
LAST CHANCE ITEMS
Purchases of items whose sales price ends in $.00 are considered “Final Sale.” This is mentioned on each product page above the add to cart button. Final Sale items are not eligible for a return and will not be accepted for a refund. This includes but is not limited to defective products.
DAMAGED ITEMS
We package items in the most safe and secure way to prevent damage during shipping. In the unlikely event that your item has damage when you first receive it, you must contact us immediately. All damaged items not claimed within 14 Days of receipt will not be exchanged or replaced. You must save all packing materials and email a picture of the damaged items to support@overstocksheetclub.com in order to be considered for an exchange.
RESERVED RIGHTS REGARDING RETURNS
OverstockSheetClub reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history
- Potential fraudulent or criminal activity
Similarly, OverstockSheetClub. reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
We accept cancellations prior to your order being shipped. It typically takes 1 to 2 business days to prepare your order however orders that come before 3 PM PST may ship the same day. If you order is shipped the same day, you will receive an email that it is being shipped and cancellation is no longer possible.
REFUND
For any refund to occur, each item must be unopened and unused. We must receive your return claim within 14 days of receiving your items. You must include your order number within the package. Once we receive your return and the items are eligible for a refund, you should receive a refund within 5-10 business days.
LOST PACKAGES
We ship all packages via Fedex, UPS or USPS. An email with your tracking number is sent to you at the time of processing which can take up to 7 business days of your order. If you haven't received your tracking number, you can login your account or you can email us at support@overstocksheetclub.com with the subject "TRACKING NUMBER" and you'll receive a response quickly.
Please understand we trust our carriers with our daily shipments and leave your package securely in their hands. We appreciate the opportunity to correct any mistake that happens in the delivery process.
If the tracking page shows “delivered” yet you believe that the package was not received, please file a claim with UPS here: https://www.apps.ups.com/webClaims/create.
Afterwards, please contact us about the incident, and we will file a claim as well.
